Online reputation has assumed the most significance in recent times because it is the most visible and accessible. This is the reason Online Reputation Management(ORM) is important to prevent damage to your company and brand reputation. Insol has an expert ORM team to identify and take action on negative reviews and content.
We use various tools to constantly keep track of any mentions of your company online. This helps us take prompt action when needed.
Our digital marketing team helps you stay active online and create a favorable impression in the minds of people.
We understand how search engines and review sites work. Propelling positive content onto the 1st page of Google will send the right message about your company.
Negative reviews remain online, unless removed by the reviewer. The best we can do is bury the content where no one finds it.
Respond promptly and politely to negative reviews. This will show the customer that you care about their opinion and they might give you a second chance.
Take the issue offline. Contact the customer via email or phone and try to resolve the issue. Convince them to remove their review.
Encourage reviews. Provide the best service or product to your customer and encourage them to leave a good review. This will offset the negative reviews. Still need help. Contact us for ORM advice.